Cancellation and Return Policy

Last updated: 16.08.2023

1. Cancellation Policy:

We at Bulunmaz Makina Ltd. Şti., a Turkey-based company committed to providing the best customer experience. As per the Turkish Law on Consumer Protection, you have the right to cancel your order within 14 days of receiving the product. To initiate a cancellation, please follow these steps:
  • Provide written notice of your intention to cancel by sending an email to or by using the contact form on our website. Please include your order number, contact details, and the reason for cancellation.
  • Once your cancellation request is received, we will acknowledge it and provide instructions for the return process.

2. Return Policy:

Your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving the order. For returns due to other reasons, we kindly ask you to adhere to the following guidelines:
  • Notify us of your intent to return the product within 14 days of receiving the order by emailing or using the contact form on our website. In your communication, provide your order number, contact information, and the reason for return.
  • Arrange and cover the return shipping costs. We recommend using a reliable courier service with tracking to ensure the safe return of the product.
  • The returned product must be in its original, unused condition, and must include all original accessories, manuals, and packaging.
  • Upon receiving the returned product, our team will inspect it to verify its condition. We will then initiate the refund process.

3. International Returns:

We extend our policies to our international customers with slight modifications due to shipping complexities:
  • International customers are responsible for all return shipping costs, as well as any potential customs duties or taxes that may apply to the return shipment.
  • We recommend clearly marking the package as "Return of Goods - Unsuitable" to expedite customs clearance and avoid unnecessary charges.
  • In case of a return due to damage or defect, we will work closely with you to facilitate the return process and ensure a smooth resolution.

4. Contact Information:

For all cancellations, returns, or inquiries related to our policies, please contact our dedicated customer support team:

5. Turkish Law Compliance:

This policy has been meticulously crafted to align with the Turkish Law on Consumer Protection. All legal disputes arising from this policy shall be subject to the jurisdiction of the Turkish courts.

6. Exceptions and Special Cases:

Please note that certain items, such as customized products, perishable goods, and items with hygiene concerns, may not be eligible for return or cancellation.

7. Policy Updates:

We reserve the right to update or modify this policy as needed. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed.

8. Interpretation:

This policy is designed to ensure transparency, fairness, and legal compliance. In case of any discrepancies between this policy and Turkish law, the latter shall prevail.
Bulunmaz Makina Ltd. Şti.
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