Cancellation and Return Policy
Last updated: 16.08.2023
1. Cancellation Policy:
We at Bulunmaz Makina Ltd. Şti., a Turkey-based company committed to providing the best
customer experience. As per the Turkish Law on Consumer Protection, you have the right to cancel
your order within 14 days of receiving the product. To initiate a cancellation, please follow these
- Provide written notice of your intention to cancel by sending an email to firstname.lastname@example.org
or by using the contact form on our website. Please include your order number,
contact details, and the reason for cancellation.
- Once your cancellation request is received, we will acknowledge it and provide instructions for the
2. Return Policy:
Your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, please notify
us within 7 days of receiving the order. For returns due to other reasons, we kindly ask you to adhere
to the following guidelines:
- Notify us of your intent to return the product within 14 days of receiving the order by emailing
email@example.com or using the contact form on our website. In your
communication, provide your order number, contact information, and the reason for return.
- Arrange and cover the return shipping costs. We recommend using a reliable courier service with
tracking to ensure the safe return of the product.
- The returned product must be in its original, unused condition, and must include all original
accessories, manuals, and packaging.
- Upon receiving the returned product, our team will inspect it to verify its condition. We will then
initiate the refund process.
3. International Returns:
We extend our policies to our international customers with slight modifications due to shipping
- International customers are responsible for all return shipping costs, as well as any potential
customs duties or taxes that may apply to the return shipment.
- We recommend clearly marking the package as "Return of Goods - Unsuitable" to expedite customs
clearance and avoid unnecessary charges.
- In case of a return due to damage or defect, we will work closely with you to facilitate the return
process and ensure a smooth resolution.
4. Contact Information:
For all cancellations, returns, or inquiries related to our policies, please contact our dedicated
customer support team:
5. Turkish Law Compliance:
This policy has been meticulously crafted to align with the Turkish Law on Consumer Protection. All
legal disputes arising from this policy shall be subject to the jurisdiction of the Turkish courts.
6. Exceptions and Special Cases:
Please note that certain items, such as customized products, perishable goods, and items with
hygiene concerns, may not be eligible for return or cancellation.
7. Policy Updates:
We reserve the right to update or modify this policy as needed. Any changes will be effective
immediately upon posting on our website. It is your responsibility to review this policy periodically to
This policy is designed to ensure transparency, fairness, and legal compliance. In case of any
discrepancies between this policy and Turkish law, the latter shall prevail.
Bulunmaz Makina Ltd. Şti.